In an effort to decrease warranty repair times, all warranty repair units must be shipped directly to the factories warranty repair center. This will speed up warranty repair turn around times by allowing the customer to ship their warranty unit directly to the factory repair facility there by eliminating the Star Electronics and Communications to factory and factory to Star Electronics and Communications segment.
We will be happy to assist any customer if there is a problem dealing with a particular factory.
Note: Most manufacturers require an RMA (return merchandise authorization) number before they will accept a return.
The telephone numbers to call to request an RMA (return merchandise authorization) number are listed below.
Any unit shipped to Star Electronics and Communications without an RMA (return merchandise authorization) number will be refused at the door.
AstaticAstatic/Valor/Omnitronics 1-800-876-9358RMA number required
Cobra ElectronicsCobra Radios and Accessories1-800-638-3680RMA number required
Consumer ElectronicsGalaxy Radios & Texas Star Units1-760-480-8800RMA number not required
K-40 ElectronicsK-40 Products1-800-228-1291RMA number required
Ranger CommunicationsRanger Radios1-800-668-6314RMA number required
MacoMaco Products1-800-238-7258RMA number required
RF LimitedMagnum Products1-877-624-6869RMA number required
Tencom, LTDSolarcon Products1-800-445-3991RMA number required
TrippliteTripplite Products1-773-869-1111RMA number required
Uniden Corp.Uniden Products1-800-297-1023RMA number required
Dosy/QPDosy Meters1-269-663-8574RMA number required
Connex RadiosConnex Radios1-814-898-1046RMA number required
Stryker RadiosStryker Radios1-910-221-1086RMA number required
NorthpointNorthpoint Radios1-877-638-3710RMA number required
If you want Star Electronics and Communications to handle your Claim Please mail your package in a prepaid, insured, traceable method to the address below with a return RMA number from us any returns to us with out one will be refused at the door.
STAR ELECTRONICS AND COMMUNICATIONS
35192 ROXANA ROAD
FRANKFORD, DELAWARE 19945
Damaged Shipments
If you receive a package that has been damaged in route to you, please contact your local senders office IMMEDIATELY. Request that a representative of your sender pickup the merchandise and return it to us at no cost to you. You must have the merchandise in its original packing and in the condition in which it was received. We will not file a refund or an exchange until the sender agrees to pay for the damages.